Drapa terms of service

Last updated 25 October 2026.

The service

Drapa is a Shopify app. It shows shoppers a size from the store's own size chart and their height and weight, and on paid plans a 3D preview of the fit. A size is a guide from the chart and the shopper's numbers. It does not promise any fit or return result. By installing the app the merchant accepts these terms, the privacy policy and, for Atelier, the Atelier terms.

Ownership and licence

The 3D garments, drapes, bodies, sewing patterns, prints, the 3D viewer and the rest of the app belong to Drapa or its licensors. The merchant gets a limited, non-exclusive, non-transferable licence to show them to shoppers on its own store, through the app, while the app is installed and the plan covers them. Garments built for the merchant under Atelier are covered the same way; the merchant's own measurements, photos and artwork stay the merchant's (Atelier terms).

The merchant does not, and does not let anyone else:

• download, copy, save, export or capture the 3D files or meshes, in the browser or outside it;
• decrypt, decode, reverse engineer or take apart the files, the viewer or the app's keys;
• use the files or meshes outside the app, or in another product, model, game or render;
• sell, share, publish or give them to anyone, or use them to train or test any model;
• get around the app's keys, limits or protections, or use scripts or bots to fetch the files.

Each store's 3D carries an identifying mark that cannot be seen and does not change the fit. It names the store whose key the files were opened with, and nothing about any shopper. A copy found elsewhere can be traced to that store. If the merchant breaks this section, Drapa may stop the app for that store at once and keep every other right the law gives it. This section continues after the app is uninstalled.

Billing

Paid plans are billed by Shopify on the store's Shopify invoice, at the price shown on the Plan page before the merchant approves the charge. The merchant can change or cancel the plan from the Plan page at any time; a paid plan stays active to the end of the cycle already paid. Uninstalling the app ends the subscription.

Refunds

The Studio plan starts with a free trial. Cancel before it ends and nothing is charged. If you are charged and ask for a refund within 7 days of the first paid charge, we refund that charge in full. After 7 days we do not refund a charge already paid, and you can still cancel so the next one is not made. The Atelier plan follows the same 7 days, as long as we have not accepted a garment request. A one-off garment charge follows the refund terms of the Atelier service. To ask, email drapa@autogram.co.in with your store address. We reply within 3 business days. Refunds are made through Shopify, to the way you paid, and Shopify keeps its own processing fee.

Data processing

For the data of the merchant's store and its customers, the merchant is the controller and Drapa processes it only on the merchant's behalf, to provide the app.

• Drapa processes only what the privacy policy lists. The app does not read the store's orders or customers. No customer name, email, phone or address is requested.
• Drapa does not sell, rent or share this data, and does not use it for advertising or to train models.
• Subprocessors: Shopify (the platform and billing) and our hosting and database provider (encrypted in transit and at rest). The merchant is told of a new subprocessor here before it is used.
• Access is limited to the app's operator, for support and to fix faults. Credentials are kept as encrypted secrets.
• On uninstall the store's session is deleted at once. When Shopify sends the store's deletion request, its remaining data is deleted. Requests about a customer's data are answered through Shopify's privacy webhooks; none is kept.
• If a security incident affects the merchant's data, Drapa tells the merchant at the store's email address without undue delay, and within 72 hours of finding it.
• The merchant tells its own customers about the tools its store uses, in the store's own privacy policy.

Liability

The app is provided as it is. To the extent the law allows, Drapa's liability is limited to the fees the merchant paid in the three months before the claim.

Contact

Questions about these terms: drapa@autogram.co.in.