Drapa privacy policy

Last updated 25 October 2026.

Shoppers

The size finder asks for height and weight, and optionally the flat chest and length of a shirt the shopper owns. These numbers stay in the shopper's own browser (local storage on that store's site) so the finder remembers them. They are never sent to Drapa or stored on our servers.

The finder sends anonymous counts to Drapa: which store and product, and which step happened (opened, gave a size, size chosen, added to bag, 3D opened). Each counts once per opening. No name, email, address, IP address, height, weight or device identifier is stored with them.

When the finder gives a size, it adds a hidden note to the shopper's cart: the product and how it was sized (for example "3d:M"). The note stays with the order in the merchant's store. It holds nothing about the shopper.

The 3D files a store shows carry an invisible mark that names the store, so a copy found elsewhere can be traced to it. The mark holds nothing about the shopper, and nothing is stored when it is made.

Merchants

To work inside the Shopify admin, Drapa stores the store's Shopify session (the store domain, the access token Shopify issues to the app, and the granted permissions). It also stores requests the merchant sends for 3D made from their own garment (Atelier): the product, the form (garment, size chart or tech pack link, fabric, photo and artwork links, note), the status and our replies, and the store's email address so we can tell the merchant when the status changes. We use them only to build that garment. When a store installs the app, and when a merchant uses the Help chat in the app, we read the store's name and email address and email them to ourselves with the chat, the plan, the admin page and the browser, so we can reply. We send the store one welcome email on install and one short email on uninstall asking what did not work. Help chat messages are answered by an automated assistant that runs on the same hosting as the app. These emails wait in our database only until they are sent: then their text is deleted at once and the address after a week. An email that cannot be sent is deleted a week after it was written. Size charts are saved in the merchant's own Shopify store, not on our servers. The app does not read the store's orders or customers. Payments and refunds are handled by Shopify; Drapa never sees a card or bank detail.

Where and how long

Data is stored with our hosting and database provider. When a store uninstalls the app, its session is deleted at once. Shopify then sends a request to delete the store's data, andDrapa deletes its 3D requests, counts and trial record. Any Atelier draft files it hosts for the store are removed by hand after that request. Requests about a shopper's data find nothing to return or delete, because none is kept.

How Drapa processes store data on the merchant's behalf: terms of service.

Contact

Questions about privacy: drapa@autogram.co.in.