Drapa help

A chart holds your sizes and the garment's measurements laid flat. There are five ways in:

• Paste a table from a spreadsheet, your product page or a supplier's PDF. Sizes can run across or down, in cm or inches.
• Upload a CSV file.
• Ready chart: start from one of our template garments and change any number.
• Type it into the table.
• Import from Kiwi Size Chart: Drapa reads your Kiwi charts the way your product pages show them and lists each one. Keep Kiwi installed until you are done. Each chart opens in the editor for you to check and save; charts of body measurements, images and Kiwi's size recommender are not imported.

The editor checks the chart as you type and marks rows that look wrong. The size map and Shopper view show which size each height and weight would get before you save. "Download as CSV" gives you the chart back as a file, so your data stays yours.

"Note under the chart" adds one line shoppers read under the size chart, for example how it was measured. It shows as you type it, in every language.

"Duplicate" on a chart opens a copy to change, for example a second fit of the same garment. The copy starts with no products.

The Products page lists every product with the chart it uses: its own, a collection's, or the shop default. The "Without a chart" tab shows the gaps. A product in two collections with different charts is marked, because only one of them shows; give that product its own chart to choose.

Charts are saved in your own Shopify store, not on our servers.

3D is ready for tees, long sleeves, sweatshirts, hoodies, polos, shorts, trousers and jeans, for men and women. Each is a sample garment, sewn from a real pattern and draped on a measured body over many body shapes and sizes.

• Sample 3D (Free on one product you choose on the Plan page, Studio on every charted product) shows our template garment at the size your chart gives. The shopper always sees that it is a sample.
• Exact 3D (Atelier) is made from your own garment: send its size chart or tech pack, fabric and photos from 3D requests. We build it and tell you when it is live.

You can turn 3D off for any product. The size finder still works without it.

"Match my store" copies the style of your own Add to cart button (colour, font, corners), so the finder looks like part of your theme. You can choose the Drapa look instead. The preview shows the real finder on one of your products, on a phone or a computer.

Impact counts how often shoppers open the finder, get a size, choose it and add it to the bag. On Studio and Atelier it shows the same for each product. Drapa does not read your orders.

The finder also sends these as Shopify customer events, so Google Analytics or any other pixel can count them: add a custom pixel under Settings, Customer events, and subscribe to the names below. They carry the size given, never the shopper's height, weight or measurements.

• fit3d_open: the shopper opened the finder.
• fit3d_recommendation: the finder gave a size (size, the size next to it if any, fit, whether a shirt they own was used).
• fit3d_choose: the shopper chose that size on the product page.
• fit3d_add_to_cart: the shopper added the size to the bag.
• fit3d_open_3d: the shopper opened the 3D view.
• fit3d_measurements: the shopper skipped the questions and went straight to the size chart.

One permission: your products. Drapa uses it to attach a size chart to the products you choose and to find products of the same garment type. It cannot see orders or customers. On your store, the finder keeps a shopper's height and weight on their own device only.

• Free: up to 5 charts, the size finder on every matching product, sample 3D on one product.
• Studio: unlimited charts and sample 3D on every charted product, $39 every 30 days, 14-day free trial.
• Atelier: $69 every 30 days, exact 3D of your own garments, 2 included, then $99 each.

Prices are on the Plan page and the App Store listing. Shopify bills the plan with your store bill. You change or cancel from the Plan page without contacting us. A cancelled plan stays on until the end of the period you paid for. Exact 3D you had made is kept, and shows again if you return to Atelier. Existing charts keep working on Free, including stores already over the 5-chart limit. Delete a chart or upgrade before adding another.

Refunds: cancel in the free trial and nothing is charged. If you are charged, ask within 7 days of the first paid charge and we refund it in full. After that we do not refund a charge already paid. Atelier garments have their own rules in the Atelier terms. Email us with your store address and we reply within 3 business days. Shopify makes the refund.